> ## Documentation Index
> Fetch the complete documentation index at: https://wiki.lumiweb.cc/llms.txt
> Use this file to discover all available pages before exploring further.

# Proxies not working

> Authentication, speed, bans, traffic

Almost everything is fixable in [@lumiproxy\_bot](https://t.me/lumiproxy_bot): "My proxies" → pick the subscription. Work through the list below.

<AccordionGroup>
  <Accordion title="Won't connect / authentication error" icon="plug-circle-xmark">
    Authentication is **username + password only** — there is no IP whitelist, and nothing to register on the service side.

    * Check the field order in the string. Rotating: `user:pass@host:port` (default), `user:pass:host:port`, `host:port:user:pass`. Static: `ip:port:login:password` (default), `login:password@ip:port`, `ip:port`. If your client expects a different order, switch the format on export.
    * Check the protocol: **HTTP** or **SOCKS5** (the same credentials work on both).
    * Make sure your traffic hasn't run out and the term hasn't expired (for static).
    * If you're unsure about the password, regenerate it (the old one stops working immediately) and paste the new one back in.
  </Accordion>

  <Accordion title="Out of traffic" icon="chart-line">
    When "Available traffic" on the subscription card nears zero, the proxies stop letting you through. Tap **"Top up traffic"**: the bytes are added to the same subscription, and the geo and credentials stay the same. Heavy pages (video, images) eat residential traffic fast — turn off media loading in your scraper and use compression.
  </Accordion>

  <Accordion title="IP isn't from the right country" icon="earth-americas">
    Geo is locked in at purchase. Drop the levels you don't need: the chain is **Country → Region → City → Operator/Provider**, and the narrower the choice, the fewer live IPs remain. Widen the geo to the country level or set **"Any country"** for the global pool. You can enter a country by ISO code or English name. Some cities and operators aren't available for every country.
  </Accordion>

  <Accordion title="Proxy is slow" icon="gauge-high">
    Residential and mobile proxies are inherently slower than datacenter ones. Pick a geo closer to your target; if speed matters more than a "residential" IP, switch to static (datacenter).
  </Accordion>

  <Accordion title="Target site bans the proxy" icon="ban">
    Datacenter IPs are easier to detect — for sensitive sites, use residential or mobile. With per-request rotation, part of the pool may have been burned; for logins and to hold a session, use **sticky**.
  </Accordion>

  <Accordion title="Sticky session won't hold the IP" icon="anchor">
    Check that the session label is passed correctly in the login and that the hold interval hasn't expired. For a permanent IP, static is more reliable — a fixed address for the whole term.
  </Accordion>
</AccordionGroup>

<Note>
  Still stuck? Message [@lumisup\_robot](https://t.me/lumisup_robot). Include the proxy type, the string format (without the password itself), and the error text.
</Note>