http:// with socks5:// and use the current port from the export.
Error 407 or wrong password
Error 407 or wrong password
Create a fresh export and paste the string again. Check the field order, protocol, and port. There is no IP allowlist.Rotating credentials change after you update geo, rotation, or Sticky mode. The old string will then stop working.
The connection cannot be established
The connection cannot be established
Check the package expiry and remaining traffic. Then try both protocols from a fresh export. If even
api.ipify.org does not respond, retry in a few minutes and contact support.The IP is in the wrong country
The IP is in the wrong country
For rotating proxies, open the category, change the country, and tap Export. Use the new string because the credentials changed.If you do not need a specific city or carrier, keep only the country. Narrow targeting reduces the available pool. A static proxy country is fixed at purchase and cannot be changed.
The IP does not change
The IP does not change
Turn off Sticky and check the rotation interval. “Every request” uses a minimum interval of about one second, but a reused connection may keep the same IP. Close the connection or wait for the selected interval.
Traffic or term has run out
Traffic or term has run out
Rotating: open the category and tap Buy traffic. The purchase adds GB and 30 days to the package term.Static: open Static → My proxies → order. Tap Renew or enable auto-renew. Auto-renew requires enough balance.
The proxy works, but the site rejects it
The proxy works, but the site rejects it
If
api.ipify.org works through the proxy, the connection itself is valid. The site may restrict that IP or network type. Try another rotation setting, a wider pool, or another proxy type. Access to every third-party site is not guaranteed.Still stuck? Contact @lumisup_robot. Include the proxy type, protocol, error time, and error text. Do not send the password or full connection string.