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Almost everything is fixable in @lumiproxy_bot: “My proxies” → pick the subscription. Work through the list below.
Authentication is username + password only — there is no IP whitelist, and nothing to register on the service side.
  • Check the field order in the string. Rotating: user:pass@host:port (default), user:pass:host:port, host:port:user:pass. Static: ip:port:login:password (default), login:password@ip:port, ip:port. If your client expects a different order, switch the format on export.
  • Check the protocol: HTTP or SOCKS5 (the same credentials work on both).
  • Make sure your traffic hasn’t run out and the term hasn’t expired (for static).
  • If you’re unsure about the password, regenerate it (the old one stops working immediately) and paste the new one back in.
When “Available traffic” on the subscription card nears zero, the proxies stop letting you through. Tap “Top up traffic”: the bytes are added to the same subscription, and the geo and credentials stay the same. Heavy pages (video, images) eat residential traffic fast — turn off media loading in your scraper and use compression.
Geo is locked in at purchase. Drop the levels you don’t need: the chain is Country → Region → City → Operator/Provider, and the narrower the choice, the fewer live IPs remain. Widen the geo to the country level or set “Any country” for the global pool. You can enter a country by ISO code or English name. Some cities and operators aren’t available for every country.
Residential and mobile proxies are inherently slower than datacenter ones. Pick a geo closer to your target; if speed matters more than a “residential” IP, switch to static (datacenter).
Datacenter IPs are easier to detect — for sensitive sites, use residential or mobile. With per-request rotation, part of the pool may have been burned; for logins and to hold a session, use sticky.
Check that the session label is passed correctly in the login and that the hold interval hasn’t expired. For a permanent IP, static is more reliable — a fixed address for the whole term.
Still stuck? Message @lumisup_robot. Include the proxy type, the string format (without the password itself), and the error text.