What do you need?
Domains
Buying, connecting, DNS, Cloudflare and email. Bot: @lumibp_bot.
Proxies
Choosing a type, buying, authentication and rotation. Bot: @lumiproxy_bot.
Common questions
Where is the service I bought?
Where is the service I bought?
Open the same bot where you placed the order, go to your account and open the service list. Domains and proxies are kept in separate bots.
I paid, but the balance did not update
I paid, but the balance did not update
Wait 10-15 minutes. If the funds still do not appear, message @lumisup_robot and include the payment ID from the receipt. See Balance and payments.
I topped up the wrong bot
I topped up the wrong bot
There is no automatic transfer. Do not spend the balance and message @lumisup_robot. Include the bot name and payment ID. These cases are reviewed individually.
A bot or service is not responding
A bot or service is not responding
Check news and service status in @lumirunet first. If there is no general outage, open the support guide.