Support

Support is available in @lumisup_robot. Choose a topic, open the relevant answer and tap Write to us if you need a specialist.

Check first

If the problem remains, contact support.

Situation	Details
Payment missing for more than 15 minutes	Bot, payment ID, amount and time
Service disappeared	Product, purchase date, domain name or proxy type
Refund or wrong charge	Payment ID and a short description
No access	Telegram ID, product and exact error text
Another problem	What you did, where you stopped and what happened

Do not send passwords, API keys, Telegram codes, bank card details or a full proxy connection string.

One request is enough. New messages without additional details do not speed up the reply.