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@lumibp_bot and @lumiproxy_bot have separate balances. A top-up in one bot does not appear in the other.

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How to top up

1

Open the correct bot

Use the bot for the product you plan to buy.
2

Start a top-up

Open Account, tap Top up balance and enter the amount.
3

Choose a payment method

The bot shows the available methods and the final amount before creating an invoice.
4

Pay the invoice

Do not create a second invoice for the same payment. Once confirmed, the funds appear in that bot’s balance.
Available payment methods may change. The current list is always shown in the bot before an invoice is created.

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Common questions

There is no automatic transfer. If you topped up the wrong bot, do not spend the funds and message @lumisup_robot. Include the payment ID. The available solution depends on the payment and balance status.
Wait 10-15 minutes and refresh the account screen. If the balance has not changed, message support and include the payment ID from the receipt.
Return to the bot and choose another available method. If your network blocks the payment provider’s page, try opening it through a VPN.
Open the service card. Its current status and an auto-renewal control, if available for that service, are shown there. A balance in another bot is not used.
Message @lumisup_robot before using the service. Include the product, reason and payment ID. Refund availability depends on the service and its status.
Referral rewards: Referral program. Details to include in a request: Support.