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Cannot connect

  • Status – the card should show “Active”. “Provisioning” – the server is still being set up, tap Refresh.
  • Details – the IP, login, and password from the card. SSH port 22, RDP 3389.
  • Your network – a local firewall, antivirus, or VPN can block outgoing connections.
  • Closed the port yourself – log in through Console and open it.

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Password does not work

  • Changed the password on the server – the card still shows the old one.
  • Forgot it – Reinstall issues a new one but wipes the data. Need the data – write to support.

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Website does not open

  • Web server – running and listening on ports 80 and 443.
  • Domain – the A record points to the server IP: Connect a domain.
  • Firewall – allows 80 and 443.

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Server is slow

  • Load – top or htop, on Windows taskmgr.
  • Plan limit – Upgrade on the card.

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Out of disk space

Symptoms: services crash, logs stop being written, the error No space left on device.
  • What is full:
  • Logs and package cache – the most common culprits:

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IP on blocklists

  • Check – MXToolbox.
  • IP replacement – through support.

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Through support

A bigger plan, an extra IPv4, a PTR record, an IP replacement. Did not help – @lumisup_robot: the server IP, what you did before the failure, the error text.